Politique d’expédition
Shipping Policy
Effective Date: May 28, 2026
Thank you for shopping with us. We are committed to providing a reliable, transparent, and efficient shipping experience for all customers. Please read the following shipping policy carefully before placing your order.
Shipping Origin
All orders are shipped from our U.S. shipping facility located at:
4313 N 19TH AVE, APT 211, Phoenix, AZ 85015, United States
Please note that this address is used for shipping and receiving purposes only and is not a retail store or customer service office.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.
During promotional events, holidays, or periods of high order volume, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Methods & Delivery Time
Standard Shipping
• Orders from $0.00–$69.00
• Delivery Time: 5–8 Business Days
• Shipping Fee: $9.00
Free Standard Shipping
• Orders above $69.00
• Delivery Time: 5–8 Business Days
• Shipping Fee: Free
Priority Shipping
• Available for all orders
• Delivery Time: 3–5 Business Days
• Shipping Fee: $15.00
Please note that delivery times are estimated and may vary depending on destination, customs processing, weather conditions, or carrier delays.
Order Tracking
After your order has been dispatched, you will receive an email with your tracking number and shipment details. Tracking information may take 24–48 hours to update after the carrier receives the package.
Customs Duties & Import Taxes
For orders shipped to the United Kingdom and France, customers are responsible for any applicable customs duties, VAT, import taxes, or customs clearance fees charged by local authorities.
Customs inspections and processing delays are beyond our control and may affect delivery times.
Undeliverable or Returned Packages
Packages returned due to incorrect shipping information, failed delivery attempts, refusal of delivery, or unclaimed shipments may require additional shipping fees for re-delivery.
Customers are responsible for ensuring that all shipping information is accurate before completing their order.
Lost, Delayed, or Damaged Shipments
If your package is lost, significantly delayed, or arrives damaged, please contact our support team within 48 hours of receiving the delivery notification.
We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.
Shipping Support
If you have any questions regarding shipping, tracking, or delivery, please contact us:
Email: MariahNguyen8770@outlook.com
Phone: +1 (603) 505-0960
Shipping Address:
4313 N 19TH AVE, APT 211
Phoenix, AZ 85015
United States
